Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the website raotaxiservicegurgaon.com and any taxi, car rental or transport service booked with Rao Taxi Service Gurgaon ("we", "us", "our"). By booking a trip with us, whether through this website, phone, WhatsApp or email, you agree to these Terms. Please read them carefully before booking.

1. Acceptance of Terms

By submitting a booking form, calling, messaging us on WhatsApp, or otherwise requesting a trip, you confirm that you have read, understood and agree to be bound by these Terms, along with our Privacy Policy and Disclaimer. If you do not agree with any part of these Terms, please do not book our services.

2. Services We Provide

We provide taxi and car rental services in Gurgaon and Delhi NCR, including Airport Taxi, Local Taxi, One Way Taxi, Outstation Taxi, Corporate Taxi and Wedding Taxi, using our fleet of Maruti Dzire, Maruti Ertiga, Innova Crysta, Innova Hycross and Tempo Traveller vehicles. Vehicle availability for a specific date, time and route is subject to confirmation at the time of booking.

3. Booking & Confirmation

A booking is considered confirmed only once our team has verbally or in writing (call, WhatsApp or email) confirmed the vehicle, fare and pickup details with you. Submitting the online booking form is a request for a quote, not an automatic confirmation. Please ensure the pickup location, date, time and contact number you provide are accurate, as incorrect details may delay or affect your trip.

4. Fares & Payment

Fares are confirmed with you before the trip begins, based on the vehicle type, distance, trip type and any applicable tolls. Any additional charges beyond the confirmed fare — such as extra kilometers, extra hours, or a change in destination during the trip — will be communicated to you before they are applied wherever possible. Payment terms (cash, online transfer or otherwise) are agreed with our team at the time of booking; for corporate accounts, payment follows the monthly billing terms agreed separately.

5. Cancellations & No-Shows

You may cancel or reschedule a booking by contacting us as early as possible by phone or WhatsApp. Cancellations made with reasonable advance notice are handled without charge; cancellations made very close to the pickup time, or a "no-show" where the passenger is not available at the agreed pickup point and time, may be subject to a cancellation charge, particularly for outstation and wedding bookings where a vehicle and driver have already been assigned. Specific cancellation terms for your booking will be confirmed with you when you book.

6. Driver & Vehicle Conduct

We assign background-checked drivers and maintain our vehicles on a regular service schedule. If you have any concern about a driver's conduct or a vehicle's condition during or after a trip, please report it to us as soon as possible by phone, WhatsApp or email so we can address it. Drivers are expected to follow traffic laws and drive safely; we do not tolerate reckless driving or misconduct.

7. Passenger Responsibilities

Passengers are expected to:

• Be ready at the agreed pickup location and time
• Provide accurate pickup, drop and contact information
• Treat drivers and vehicles with respect
• Not smoke, consume alcohol or carry illegal substances in the vehicle
• Wear seatbelts where fitted and follow reasonable safety instructions from the driver

We reserve the right to end a trip early, without refund, if a passenger's conduct endangers the driver, vehicle or other passengers.

8. Luggage & Belongings

Please inform us of unusually large or heavy luggage when booking, so we can recommend a suitable vehicle. While our drivers take reasonable care of luggage loaded into the vehicle, passengers are responsible for checking that they have collected all personal belongings at the end of a trip; we are not responsible for items left behind in the vehicle, though we will make reasonable efforts to return any items found.

9. Limitation of Liability

We take reasonable care to provide a safe, reliable service, but we are not liable for delays, losses or inconvenience caused by circumstances beyond our reasonable control, including but not limited to traffic conditions, weather, road closures, mechanical issues that arise despite regular maintenance, or actions of third parties. Our liability, where it does arise, is limited to the fare paid for the specific trip in question, to the extent permitted by applicable law.

10. Force Majeure

We are not responsible for any failure or delay in providing a service due to events beyond our reasonable control, including natural disasters, strikes, government restrictions, road closures or other force majeure events. In such cases, we will make reasonable efforts to inform you and offer alternative arrangements where possible.

11. Corporate Accounts

Corporate taxi accounts are subject to additional terms agreed directly with the company at the time of account setup, including billing cycles, fixed routes and shift timings. These Terms apply in addition to any such agreement, unless explicitly stated otherwise in writing.

12. Website Content

All content on this website, including text, images, logos and fleet photographs, belongs to Rao Taxi Service Gurgaon or is used with appropriate permission, and may not be copied or reused without our consent. Vehicle images are representative of the vehicle model and may not depict the exact vehicle assigned to your trip.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from the use of our services or this website will be subject to the jurisdiction of the courts in Gurugram, Haryana.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or operations. The "Last Updated" date at the top of this page will be revised accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Phone: +91-8369518229
• Email: raotaxiservicegurgaon@gmail.com
• Address: Darbaripur Rd, Near SportsCube, Darbaripur, Sector 75, Gurugram, Haryana 122101

Frequently Asked Questions