Privacy Policy

Rao Taxi Service Gurgaon ("we", "us", "our") operates the website raotaxiservicegurgaon.com and provides taxi and car rental services in Gurgaon and Delhi NCR. This Privacy Policy explains what information we collect when you use our website or contact us to book a taxi, how we use that information, and the choices you have. By using this website or submitting a booking enquiry, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us when you fill out a booking or enquiry form, call us, or message us on WhatsApp or email. This may include:

• Your name, mobile number and email address
• Pickup and drop locations, travel dates and trip preferences
• Vehicle type and service requested (airport, local, outstation, corporate or wedding taxi)
• Company name and office address, if you enquire about our corporate taxi service
• Any additional details you choose to share in your message

We do not knowingly collect payment card details or other sensitive financial information through this website; any payment for a trip is handled directly between you and our team, not through this site.

2. How We Use Your Information

We use the information you provide to:

• Confirm your taxi booking, assign a driver and vehicle, and share driver details with you
• Contact you by phone, WhatsApp or email regarding your booking or enquiry
• Respond to questions about our services, fleet or fares
• Maintain records for corporate accounts and monthly billing, where applicable
• Improve our services based on feedback we receive

We do not use your information for automated decision-making, and we do not sell your personal information to third parties.

3. Booking Forms & FormSubmit

The booking and enquiry forms on this website are processed using FormSubmit, a third-party form-processing service. When you submit a form, the details you enter (name, phone number, pickup/drop location, date and vehicle preference) are sent by FormSubmit directly to our business email address, raotaxiservicegurgaon@gmail.com. FormSubmit's own privacy practices apply to the transmission of this data; we encourage you to review FormSubmit's privacy policy if you have questions about how form submissions are handled in transit. We only use the information received through these forms to process your booking or respond to your enquiry.

4. WhatsApp & Phone Communication

If you contact us via WhatsApp or by phone, we use the mobile number and any details you share to respond to your booking or query. Messages sent through WhatsApp are subject to WhatsApp's own privacy policy and terms, as WhatsApp is operated by a third party (Meta). We do not use WhatsApp conversations for any purpose beyond confirming and coordinating your trip.

5. Cookies & Tracking

Our website may use basic cookies or similar technologies to help pages load correctly and to understand general visitor traffic (for example, through standard web analytics). These do not identify you personally and are not used to build an advertising profile. You can disable cookies through your browser settings; doing so should not affect your ability to browse the site or submit a booking enquiry.

6. Third-Party Services

This website may link to or embed third-party services, including:

• Google Maps — used to show our office location and provide directions
• FormSubmit — used to process and deliver booking form submissions to our email
• WhatsApp — used as a messaging channel for bookings and enquiries
• Facebook and Instagram — linked from this site to our social media pages

Each of these services has its own privacy policy governing how it handles data, and we encourage you to review them if you have specific concerns.

7. Data Sharing & Disclosure

We do not sell, rent or trade your personal information. We may share your booking details internally with our drivers solely to fulfil your trip (for example, sharing your pickup location and contact number with the assigned driver). We may also disclose information if required to do so by law, or to protect the safety and rights of our customers, drivers or business.

8. Data Security

We take reasonable steps to protect the information you share with us, including relying on the security measures of the third-party services (such as FormSubmit and WhatsApp) used to transmit your data. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain booking and enquiry information for as long as reasonably necessary to fulfil the purpose it was collected for, such as completing your trip, maintaining corporate account records, or responding to a follow-up query. If you would like us to delete your information sooner, you can contact us using the details below.

10. Your Rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct any inaccurate information
• Delete your information, where we are not required to keep it for a legitimate business or legal reason
• Stop contacting you for marketing purposes (we do not currently send marketing messages, only booking-related communication)

To exercise any of these rights, email us at raotaxiservicegurgaon@gmail.com or call +91-8369518229.

11. Children's Privacy

Our services are intended for use by adults booking transport. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone: +91-8369518229
• Email: raotaxiservicegurgaon@gmail.com
• Address: Darbaripur Rd, Near SportsCube, Darbaripur, Sector 75, Gurugram, Haryana 122101

Frequently Asked Questions